Free

Udemy

SAP Customer Service (CS/SM) - Service Management module

Name: SAP Customer Service (CS/SM) - Service Management module
Availability: InStock

SAP Customer Service (CS/SM) - Service Management module is a beginner-level online course from Udemy in Management. It is structured in 6 modules with 5 stated learning outcomes. It is free to enrol, and a certificate is available on completion. Learners rate it 4.4/5 from 1.8K ratings on Udemy, with 6.6K enrolled.

Part of our Management courses collection, where we compare it against 66 other courses.

★★★★★4.4(1.8K reviews) 6.6K learners English

Course highlights

Provider	Udemy
Level	Beginner
Mode	Self-paced
Language	English
Certificate	Yes — shareable certificate
Rating	4.4★ (1.8K reviews)
Learners	6.6K
Price	Free Free

What you’ll learn

How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications

Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists

Master the business process flows for Service Contracts, In-House Repairs, and Field Service

Recognize the purpose of Resource Related Billing and associated configuration

Learn how time and materials are planned and costed on Service Orders

Level and time commitment

Udemy lists this course at Beginner level.

No prior experience in the subject is assumed — this is where the provider expects a newcomer to start.

Skills you’ll gain

Thing

What this course covers

6 modules

The 6-part outline Udemy publishes for this course.

Module 1 · Introduction

Module 2 · Simple Service

Module 3 · Service Contracts

Module 4 · In-House Repairs (Depot Repair)

Module 5 · Field Service

Module 6 · Summary

What learners rate it

4.4

★★★★★

1.8K ratings

Rated 4.4/5 by 1.8K learners on Udemy (checked 27 Aug 2026).

This rating is collected by Udemy from its own enrolled learners. We reproduce it as reported and do not accept paid or incentivised reviews. See it on Udemy →

How this page is put together

Compiled by the 10courses editorial desk. Fees, ratings, duration and certificate details for the 1 course shown are read directly from Udemy course pages — we never estimate a price or a rating. Last verified 27 August 2026.

How we compare and rank courses · Our review policy · Affiliate disclosure

Compare with alternatives

Same topic, different trade-offs — here's who runs each one and what it's best at.

Course	Provider	Rating	Price	Duration	Why pick this one
SAP Customer Service (CS/SM) - Service Management module This	Udemy	4.4★	Free		Free — and still gives a certificate
Introduction to Management Consulting	Coursera	4.8★	Check price	5h 45m	Quickest to finish (5h 45m)
Social Media Management	Coursera	4.8★	Check price	18h 13m	Beginner-friendly · 18h 13m
Private Equity and Venture Capital	Coursera	4.8★	Check price	8h 49m	Highest rated (4.8★ from 9.5K reviews)

See all Management courses →

Common questions

Is SAP Customer Service (CS/SM) - Service Management module free?

Yes. Udemy lists it as free to enrol. A certificate is available on completion — providers often charge separately for the certificate even when the course itself is free, so check the fee on the provider page before you count on it.

Does SAP Customer Service (CS/SM) - Service Management module come with a certificate?

Yes — Udemy lists a certificate on completion. It is a course certificate, not a formal qualification or university credit.

Is SAP Customer Service (CS/SM) - Service Management module suitable for beginners?

Yes. Udemy lists it at Beginner level, so no prior experience in the subject is assumed.

What does SAP Customer Service (CS/SM) - Service Management module cover?

It is organised into 6 modules, starting with Introduction and going on to Simple Service, Service Contracts, In-House Repairs (Depot Repair), Field Service, among others. The full outline is on this page.